FAQs

How do I start a return?

To begin a return or exchange, please visit our Return Portal and enter your order number and email address. Follow the guided steps to complete your return.

 

How long does it take to receive my refund?

Refunds are processed within 5–10 business days after your return is received and approved. Your bank may require additional processing time.

 

Can I exchange for a different size?

Yes. Size exchanges are available pending inventory availability.

 

Are returns free?

U.S. returns are free for eligible items. International customers are responsible for return shipping unless the item is defective.

 

Can I return worn or washed items?

No. Items must be unworn, unwashed, and in original condition with tags attached.

 

What if I purchased from a retailer?

If you purchased Parfum de Fit from a third-party retailer, returns must be handled directly through that retailer.

 

Do you offer store credit?

Yes. You may choose store credit during the return process. Store credit will be issued once your return is approved.